'Unusually high call volumes' my arse. They just aren't employing enough people in their call centre. I bet when I do get to speak to someone it'll be an offshore worker with a thick accent I can't understand (and possibly no ability to interpret mine).

Although the internet connection itself only ever had one problem (a problem their technical people completely failed to resolve until they got lucky and sold me an upgrade that happened to fix it), everything about Tiscali's customer service operation stinks of trying to save money. It's a good thing I'm only trying to contact them to get a migration code and leave.

Update: I got through to someone, her accent wasn't problematic but she sounded like she was in a fish tank. When asked, she informed me that the tied-in phase of my contract had ended last May; last time I asked them that I was told that the upgrade they'd given me last November had started a new year. Then I said I wanted a migration code; apparently I was in the wrong department (fair enough) but she'd transfer me, then started talking about menus (could she not put me through to the right group without sending back to the menu?) and warned that it would take 30 seconds to connect me (!?!).
However, the moment she disappeared I was connected to a message telling me that the number I'd dialled was invalid. You'd think these people at least knew how to make internal calls...

I tried again and was told that all the lines were busy, even before it managed to connect me to the menu.